Refund Policy

Refund Policy – John & Mary Dublin

At John & Mary Dublin, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns
You have the right to return your item within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

To initiate a return, please contact us at: info@johnmarydublin.com

2. Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods

  • Personal care items (for hygiene reasons)

  • Items marked as final sale

3. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping costs are non-refundable

4. Refunds
Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

We will offer:

  • A replacement, or

  • A full refund (if applicable)

6. Order Cancellations
Orders can be cancelled within 12 hours of purchase. After this period, orders may already be processed and cannot be guaranteed to be cancelled.

7. Late or Missing Refunds
If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • Processing times may vary depending on your bank

If you still have not received your refund, please contact us at: info@johnmarydublin.com

8. Contact Information
For any questions regarding returns or refunds, please contact us:

Email: info@johnmarydublin.com

Thank you for shopping with John & Mary Dublin.